SURGICAL
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PROTECT YOUR PURCHASE

Regular inspection and preventive maintenance are integral factors in prolonging the life of your investment and ensuring reliable performance and regulatory compliance. At Johnson & Johnson Vision, we are dedicated to providing you with a sense of security and support in your maintenance coverage, so we offer service plans to fit your business needs and budget.

Our vision products’ service plans* include:

  • Regularly scheduled preventive maintenance for Total and Secure Advantage plan holders
  • Reduced total cost of ownership by minimizing downtime and maximizing use
  • Predictable maintenance cost for more accurate service budgeting in your practice
  • Software updates and component retrofits for optimized performance
  • Multiple year or multiple system discount eligibility for service contract customers
  • Monthly, quarterly or yearly payment plan available with no additional fee

SERVICE AGREEMENTS

We’re committed to exceeding your expectations by providing outstanding service experiences. Our service plans are designed to meet the unique needs of your practice — in addition to providing the long-term benefits associated with being a Johnson & Johnson Vision partner.

Total Advantage Service Plan*,**

For maximum peace of mind, this plan offers optimal comprehensive coverage that includes:

  • Priority services, including guaranteed uptime, priority on-site service and priority response time for scheduling, parts and updates
  • Extended hours of service and technical phone support
  • Fixed annual service cost regardless of the number or severity of repairs
  • Pre-scheduled periodic preventive maintenance per equipment specifications
  • Unlimited phone and on-site calls
  • All parts, including optics, labor and travel expenses during the term of the contract

Secure Advantage Service Plan*,**,†

For practices that desire a standard, comprehensive coverage, this plan includes:

  • Standard hours for service, technical phone support and response time
  • Pre-scheduled periodic preventive maintenance per equipment specifications
  • Unlimited phone and on-site calls
  • All parts, including optics, labor and travel expenses during the term of the contract

Value Advantage Service Plan*,**

For practices seeking a cost-effective safety net, this corrective maintenance-only plan offers:

  • Corrective maintenance to get your system back up and running whenever technical problems occur
  • Unlimited phone and on-site calls
  • All parts, including optics, labor and shipping costs during the term of the contract
  • A minimal travel fee, applicable per call

CONTACT

If you are interested in purchasing or renewing a service contract, inquiring about your expiring warranty or requesting additional information on service agreements, please contact us.

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FOOTNOTES

*All service plans presented are specific to the United States. Service plans available in other countries may have variations. Please contact your regional representative below to get additional details for your area.

**All listed plans are available for the full portfolio of Johnson & Johnson Vision's refractive surgical systems.

†This plan is currently the only available plan for the CATALYS® Precision Laser System. Total and Value Advantage plans are currently the only plans available for Phacoemulsification systems.

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